Tretinoinlux Ireland

Refund and Returns Policy

At Tretinoinlux, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, we’re here to help. Please review our refund and returns policy below.

Eligibility for Refunds and Returns

  1. Non-Receipt of Order: If you do not receive your order within the estimated delivery time, you may be eligible for a refund. Please contact our customer support team for assistance.
  2. Damaged Items: If you receive a damaged item, please notify us immediately. We will require photographic evidence of the damage to process your claim. Once verified, we will offer a replacement or refund as per your preference.
  3. Order Cancellations: Orders cannot be cancelled once they have been shipped. If you need to cancel an order, please contact us as soon as possible before it is shipped.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received by us. To initiate a return, please contact our customer support team for further instructions.

Customs Duties and Taxes

Please note that any customs duties, taxes, or fees paid during the initial shipment are non-refundable. These charges are the responsibility of the customer.

How to Request a Refund or Return

  1. Contact Customer Support: Email us at [email protected] with your order number and details of the issue.
  2. Provide Documentation: For damaged items, please provide photographic evidence to help us process your claim efficiently.
  3. Follow Return Instructions: Our team will provide you with the necessary instructions for returning the item.

Processing Refunds

Refunds will be processed using the original method of payment. Please allow 5-7 business days for the refund to reflect in your account once it has been processed. We will notify you via email once your refund has been issued.

Contact Us

If you have any questions or concerns about our refund and returns policy, please feel free to reach out to our customer support team:

Email: [email protected]
Hours: Monday – Friday, 9 AM – 6 PM (IST)

Thank you for shopping with Tretinoinlux. We appreciate your business and look forward to serving you again soon!

Namaste,

The Tretinoinlux Team