Shipping Policy

Thank you for shopping with Tretinoinlux! We aim to provide a seamless shipping experience for our customers. Please review our shipping policy below for important information regarding shipping times, costs, and responsibilities.

Shipping Duration

We strive to ensure that your orders reach you as quickly as possible. The estimated delivery times are as follows:

• Ireland: 12 to 15 days
• United Kingdom: 7 business days
• United States, Australia, Canada: 10 to 12 business days
• Rest of the World: 10 to 20 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing times and local delivery conditions.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and destination of your order. We offer competitive shipping rates to ensure you receive the best value.

Customs Duties and Taxes

Customers are responsible for paying any customs duties, taxes, or fees that may be imposed by their respective countries upon the arrival of their shipment. These charges are not included in the purchase price or shipping cost and must be settled by the recipient.

Return Shipping

If you need to return an item, please contact our customer service team for assistance. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received by us.

Order Processing Time

Orders are typically processed within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Shipping Restrictions

While we strive to deliver to as many locations as possible, there may be certain restrictions due to shipping regulations or carrier limitations. If we are unable to ship to your location, we will notify you promptly and provide alternative options if available.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer support team